FREQUENTLY ASKED QUESTIONS
Orders will be shipped within 48 hours. Should you not receive your order shortly after this time frame, please contact us, email@example.com.
Orders over R600, will be free of delivery charges within South Africa.
For local pickup thhere is no delivery fee and collections will be arranged via email for the Salt Rock area.
Unfortunately we do not accept returns, due to the nature of our product, all sales are final. We will, however, give you credit under certain circumstances. Please contact us, firstname.lastname@example.org, should a situation arise that you feel a credit is due to you & we would be more than happy to discuss this with you.
If damaged, please contact us immediately, email@example.com
Our products typically last 9-12 months unopened which is why they are made in small batches. We only use natural preservatives in our products. See the product’s label to see expiry times. Always keep your products in a cool, dry place away from sunlight and heat.
Our products do not contain any synthetic ingredients. All fragrances are from 100% natural essential oils.
The colour of each product differs from small batch to small batch. We don’t manipulate the colour or smell of each product because they made from all natural ingredients.
DO NOT use our products while you are pregnant. We advise that you consult a doctor or pharmacist before use. Our ingredients are listed on all of our packaging.
We advise you do a test patch before using, as it is possible to have an allergic reaction to natural products. Discontinue use if irritation occurs.
Information is merely information – not advice. Our products are not medically prescribed & if needed, you should seek medical advice, from an appropriate medical professional. No warranties are given in relation to the information given on this website & with our products.